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Online Ordering

If I exit my cart will the information be lost?
Information in your cart is retained for a period of 30 calendar days before it is emptied.

My quantities keep reverting back to one. How do I change my order quantity?
It is necessary to click “Update” after changes are made to order quantities and before moving to another page or submitting your order. Entry fields do not accept changes without confirmation and will revert back to the default quantity of one.

How do I set up an account?
After adding products to your shopping cart, during the checkout process you will be asked to create a username and password to create your account. You can login anytime to view your order history.  If you need additional assistance, please do not hesitate to call 1-800-422-3119 between 8:00 AM and 4:30 PM Central Time, Monday through Friday. One of our sales team will be pleased to help you.

Can I change my order after I submit it or after it invoices?
You may contact us. If your order has not yet invoiced, you will be able to make changes; however, since orders process very quickly, it is often too late to make changes. Our fulfillment centers are fully automated, and when your order invoices it is merged with many other orders on multiple conveyors. Quick invoicing is necessary to reach our goal of shipping within 24 hours (excluding weekends). Orders usually invoice within 30 minutes of being submitted. If they are submitted after 5:00 PM Central Time they will invoice by 6:00 AM on the next business day.

I need a copy of my invoice. How do I get it?
You may view or print copies of your orders from your account on our website. After logging in using your customer ID and case sensitive password, just select the desired order date. This will display the order detail. You may print using your browser print commands.

Do you process an online order more quickly than an order placed by telephone?
There is no difference. We do recommend that new customers call in your first few orders. Our agents can give you guidance on things you might otherwise miss, such as quantity price breaks, volume pricing and general product knowledge.

How do I change my mailing address?
To change your mailing address online, click here. A successful log in will take you to the My Account tab; click “Edit Information” then after making your changes drop to the bottom of that edit page and click “Submit Changes.”

If you have a problem, please call customer service at 1-800-422-3119 Monday-Friday 8:00 to 4:30 PM CST. We are here to help you.

Do you offer free freight?
A simple and affordable UPS shipping charge applies on normal stock merchandise totaling from $150 through $299 and shipping inside the contiguous United States via ground service; afterwards we offer a 15% SHIPPING ALLOWANCE on stock orders of $300 and up. The shipping “allowance” should cover the majority of qualifying orders without any additional costs of shipping. However, it is possible especially when ordering heavy and/or dimensional products that the order would exceed the shipping allowance (which is a generous percentage of the order value) and you may be asked to pay some small portion of the shipping. Orders under $150 receive our low shipping rates with UPS Ground which incorporate our volume discounts. Expedited shipping services and/or other carriers are available at normal rates, contact customer service for help.

All orders, even those with flat rate shipping or shipping allowances are subject to a nominal handling fee. Residential addresses incur the normal residential delivery surcharge of $2.75 in addition to any shipping charges including flat rate or shipping allocations. Flat Rate and Shipping Allowance orders are sent via our choice of carrier but typically UPS Ground. Printed, Special Order or Custom Quoted products do not qualify for shipping allowances.

Can I use my shipper account for my order?
Our fulfillment operation is fully automated and does not include an option for third party carrier accounts. Freight charged on your order is determined by total weight before your order goes to the fulfillment process. And the packaging is determined by several factors including bin availability at the time the item(s) is picked.

Why did you send my small item in a large box?
Our fulfillment operation is fully automated and sometimes computer programs are not written to make the same choices that we would make and sometimes they make better choices. Either way the freight is determined by total weight before your order goes to the fulfillment process. And the packaging is determined by several factors including bin availability at the time the item(s) is picked.

How quickly will I receive my order?
Our goal is to ship your order for stock merchandise within 24 hours, excluding weekends, pending payment approval. We ship via UPS. For transit time to your state, please see delivery map below. The estimated transit/delivery time frame is after the item(s) leave the fulfillment facility.

 

Do you offer expedited shipping?
Yes we do. Please make a note during the checkout process that you would like expedited shipping and we will determine the appropriate cost.

Expedited shipping is valid only for “in stock” items, not for items marked “available” as those items are drop shipped directly from different locations.

 

Pricing & Discounts

Are your prices wholesale?
Our website and catalog prices are wholesale.

Do you offer discounts?
We offer quantity breaks on certain products as shown in our catalog and web site. If you have larger quantities or special needs, please contact our Volume Sales Team by calling us at 1-800-422-3119.

Do you have a minimum order?
Orders under $25 in stock merchandise will be accessed a $5.00 service charge.

Backordered Items
Was I charged for my backordered item?
You are not charged for any item until it has invoiced and shipped. Expected arrival dates are the manufacturer’s estimated date. Our normal procedure is to ship all backordered items at the same time. Your backorder should arrive in 3-7 business days (we ship from Iowa) after it is available to us.

Please let us know if there are items that will not be restocked in time to meet your needs. We apologize for any inconvenience this may cause.

Will I be notified when my backorder ships?
Yes, if you have provided us with your current email address and opted in for email notices of shipments.

Will I be charged extra shipping on my backorder?
Total freight costs are calculated before your order is submitted. For backordered items you will not pay additional shipping costs beyond your original freight charge. Our normal procedure is to ship all backordered items at the same time, occasionally holding items until your complete order is ready to ship. You are not charged for any item until it has invoiced and shipped.

Why did you discontinue an item?
When an item has been discontinued or closed out, it either is not popular enough or our supplier no longer manufactures the item. If the item is popular, our purchasing department searches for a new supplier and if found, you will see that item return to inventory. It may be possible to “special order”, so if interested please call 800-422-3119 (M-F 8:00-4:30 PM CST).

Will my hair dryer work for the shrink film?
A hair dryer isn’t made for this purpose. A hair dryer may take longer to shrink the wrap, and depending on how often it’s used, may prematurely burn out. Please consider our Professional Heat Gun w/Variable Heat Settings for your shrink wrapping needs.

What is a cutter box?
Cutter Box is a term used for the smaller 100′ rolls of gift wrap. Often the roll is shipped in a dispenser box.

Can I buy smaller quantities than the unit packs?
Please call our office at 1-800-422-3119 for small quantity orders.

Do you send samples?
We do sample some of our products for a nominal fee. Please contact our Customer Care Department at 1-800-422-3119 for details.

How do I make a return?
Not all product returns to the same location so it is necessary to call 1-800-422-3119 or email us for a return authorization. You may return product via your carrier service choice.

The product must be received here in its original packaging and in new condition. Please do not mark on the carton but do attach a packing list on the outside of the carton. For full product credit, return within 30 days of the invoice date. We accept returns within 90 days, applying a 15% ($10 minimum) restocking fee during the 31- to 90-day return period.

Credit is written to the original method of payment. Retain your tracking numbers for the returned merchandise until your credit has been issued. If the total dollar value of the returned items causes the original order amount to drop below the qualifying reduced freight and/or volume discount amount, freight saved and/or discount will be deducted from the refund.

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